Gamestop Manager reveals policies? Is this news?

"....

• Cashiers will sometimes give a 10% "shopworn discount" for gutted games if you complain about it. Also, unopened gutted games can be returned just as new games.
• Used games you don't like can be exchanged for others within seven days (just don't abuse the policy or it'll be taken away)
• Pre-orders are fully refundable at any time (don't let a fearful employee tell you otherwise)
• First-party accessories have more resale value (and are much more reliable than off-brand)
• To get a Wii, ask when a store gets weekday shipments, call daily around that time, then hightail it over there before they're sold out again."Joystiq

That last one... Just go to Wal-Mart, Target, or Best Buy they have Wiis. These are not hidden rules. If you call more than one store someone should confirm this stuff for you. I used to work for Gamestop and there wasn't anything secret about this stuff. I know that Gamestop has gotten a bad rap. But if you hire a bunch of kids at low pay to work VERY directly with the public; there are bound to be some problems.
As a rule Gamestop is very cool and will do what they can to make you happy. I've had a lot of good experiences with Gamestop Online and would recommend anyone who doesn't want to buy from the big box retailers to head over there. It did tale them a rather long time to get my copy of Hellgate London and I could have easily just picked it up at the store. But the shipping was very cheap and this is not the way it usually works. Most times the shipping is fast and they tend to send games out early so people get them on day one or two that the game is available.
But please, if some fool at a Gamestop is giving you a hard time; just leave and go somewhere else or go to another Gamestop. With the holiday season approaching there will be lots of temporary people there and some will be good and some won't.
Lastly though, I have to ask. "Joystiq, why did you post this?"
But that's just me, what do you think?